Privacy Policy for Genesis Glass TN
Effective Date: 9/23/2025
Genesis Glass TN (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website , interact with our services, or receive communications from us, including SMS messages sent via Twilio.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and mailing address.
- Service Details: Information related to your glass service requests, appointments, and preferences.
- Communication Data: SMS messages, emails, and other interactions with our team.
- Technical Data: IP address, browser type, device information, and usage data collected via cookies and analytics tools.
2. How We Use Your Information
We use your information to:
- Provide and manage glass repair and installation services.
- Schedule appointments and send service confirmations.
- Respond to inquiries and customer support requests.
- Send SMS notifications and updates via Twilio.
- Improve our website and customer experience.
3. SMS Communications via Twilio
Genesis Glass TN uses Twilio, a trusted third-party communications platform, to send SMS messages for appointment reminders, service updates, and promotional offers.
By providing your mobile number, you consent to receive SMS messages from us. Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying “STOP” to any message.
Twilio maintains strict security and privacy standards. For more information, please review .
4. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Service providers (e.g., Twilio) who assist in delivering our services.
- Legal authorities if required by law or to protect our rights.
All third-party partners are required to maintain the confidentiality and security of your data.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse.
6. Your Choices
You may:
- Opt out of SMS communications at any time.
- Request access to or deletion of your personal data.
- Adjust cookie settings through your browser.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
8. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Genesis Glass TN
496 Liberty Pike Franklin, TN 37064
📞 Phone: 615-794-5517
📧 Email: